The primary route to enter and use eFacility is through a Managed Service, accessed via eFacility^®.

A Managed Service is where the user outsources the provision and management of the eFacility^® software and systems to the eFacility business (effectively a managed service provider), paying a regular monthly subscription fee.

The Managed Service is complemented by a Support Service which provides telephone based support to users.

The advantages of outsourcing the provision of the eFacility^® services includes:

• frequent upgrades and access to the latest tools
• telephone based support that can look at the same page as the user
• immediate big fixes
• Service Level Agreement
• no hardware or software capital expenditures
• no IT overhead
• no plug-ins
• a disaster recovery system
• data back up
• Service can be expanded to include data management and other consultancy services