Support Contact Details
email: support@onetouchdata.com
Tel: +44 (0) 1628 771731
One Touch Data Limited
Clyde House
Reform Road
Maidenhead, Berkshire
SL6 8BY
UK
Office hours are 9:00 am to 5:30 pm GMT.
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Technical Support is available within normal business hours to answer your queries and help resolve any problems.
Problems with eFacility® or your Microsoft IE browser
There may be times when you encounter either an error in the code or a malfunction of your browser.
Before calling the Technical Support, please try the following first:
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close your Microsoft IE browser window, open a new one and revisit the page that reported the error
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if this doesn't fix the problem, reboot your machine
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duplicate the same problem on another PC
- Check the FAQ section
If the above actions don't solve the problem, then please contact Technical Support with the following information:
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name, company and email address
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browser and version (click on Help>About Internet Explorer)
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name of the project and the facility where you found the problem
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document the steps that you took to encounter the error (the error has to be repeatable for us to fix it ) - for example; "I clicked on the GIS-Viewer link from the Left Menu for facility X and the following error message appeared.."
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a screen grab showing the error (Alt & Print Screen and then paste into your email)
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