Support Contact Details
Tel: +44 (0) 1628 771731
One Touch Data Limited
Suite 4, 3rd Floor,
Maidenhead, Berkshire SL6 1LD
Office hours are 9:00 am to 5:30 pm GMT.
Technical Support is available within normal business hours to answer your queries and help resolve any problems.
There may be times when you encounter either an error in the code or a malfunction of your browser.
Before calling the Technical Support, please try the following first:
close your Microsoft IE browser window, open a new one and revisit the page that reported the error
if this doesn't fix the problem, reboot your machine
duplicate the same problem on another PC
If the above actions don't solve the problem, then please contact Technical Support with the following information:
name, company and email address
browser and version (click on Help>About Internet Explorer)
name of the project and the facility where you found the problem
document the steps that you took to encounter the error (the error has to be repeatable for us to fix it ) - for example; "I clicked on the GIS-Viewer link from the Left Menu for facility X and the following error message appeared.."
a screen grab showing the error (Alt & Print Screen and then paste into your email)